FAQs

1. What products do you offer?

We offer a variety of personalized embroidered items, including shirts, hats, bags, hoodies, and sweatshirts. Each product can be customized to match your style or message.

2. How do I customize my order?

You can enter your desired text, design, or details directly on the product page before placing your order. Please double-check all customization ಮಾಹ before submitting, as we produce items exactly as requested.

3. How long does it take to receive my order?

Processing Time: 2–5 business days
Shipping Time:
- USA: 5–10 business days
- International: 10–20 business days

Delivery times may vary depending on location and shipping conditions.

4. Can I change or cancel my order?

You can cancel or request changes within 12 hours of placing your order. After that, production may have already started, and changes may not be possible.

5. Do you accept returns or exchanges?

Because our products are personalized, we only accept returns or offer replacements if the item is defective, damaged, or incorrect.

6. What if I receive a damaged or wrong item?

Please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review and provide a replacement or refund if applicable.