Shipping Policy

Thank you for shopping with Needlecaps. We are committed to delivering your personalized embroidered items quickly, safely, and reliably. Please review our shipping policy below for details on processing and delivery.

Processing Time

All of our products are made to order. Once your order is placed, please allow 2–5 business days for processing, which includes design preparation, embroidery, and quality checks.

During peak seasons or holidays, processing times may be slightly extended.

Shipping Time & Delivery

After processing, shipping times depend on your location:

United States: 5–10 business days
International Orders: 10–20 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as carrier delays, customs processing, or weather conditions.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real time.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Needlecaps is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@needlecaps.com.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.