Return & Refund Policy
At Needlecaps, we take pride in creating personalized embroidered products tailored just for you. Because each item is custom-made, our return and refund policy is outlined below.
Returns
Due to the personalized nature of our products (shirts, hats, bags, hoodies, and sweatshirts), we do not accept returns or exchanges unless the item is defective or there is an error on our part.
Refunds & Replacements
You may be eligible for a refund or replacement if:
- You received a damaged or defective item
- You received the wrong item
- Your order has a manufacturing or embroidery error
To request a refund or replacement, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the item showing the issue
Once reviewed and approved, we will offer a replacement or full refund at no additional cost.
Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
- Incorrect size selected by the customer
- Mistakes in customization details provided (e.g., spelling, design choice)
- Change of mind after the order has been processed or shipped
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, production may have already begun, and cancellation may not be possible.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions or need assistance, please reach out to us:
📧 Email: support@needlecaps.com
🕒 Support Hours: UTC -5
Thank you for choosing Needlecaps. We appreciate your understanding and support for custom-made products!