Terms of Service

Welcome to Needlecaps. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Information

Needlecaps is a business located at:
📍 395 Spruce St, Jacksonville, FL 32204, USA

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products & Services

We offer personalized embroidered products, including shirts, hats, bags, hoodies, and sweatshirts. All items are made to order based on the customization details you provide.

We strive to ensure product descriptions and images are accurate; however, slight variations in color, size, or embroidery may occur due to the custom nature of our products.

3. Orders & Payments

  • All orders must be paid in full at the time of purchase
  • Once an order is placed, it cannot be modified after production begins
  • We reserve the right to cancel or refuse any order for any reason, including suspected fraud or incorrect pricing

4. Shipping & Delivery

Shipping times and fees are outlined in our Shipping Policy. Delivery dates are estimates and may be affected by external factors beyond our control.

Needlecaps is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information. As most products are personalized, returns are only accepted in cases of defects or errors on our part.

6. Intellectual Property

All content on our website, including designs, logos, text, and images, is the property of Needlecaps and may not be used, copied, or distributed without our written permission.

Customers are responsible for ensuring they have the right to use any custom designs, text, or images submitted for embroidery.

7. User Conduct

You agree not to use our website for any unlawful or prohibited activities, including:

  • Violating any laws or regulations
  • Infringing on intellectual property rights
  • Submitting false or misleading information

8. Limitation of Liability

Needlecaps shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

Our total liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page.

11. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: support@needlecaps.com
🕒 Support Hours: UTC -5

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.